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Support

dcmage for macOS, web, and desktop

Contact

For any question, bug report, or licensing enquiry, email [email protected]. This is the direct support address — messages reach the developer, not a queue. We aim to reply within two business days.

Reporting a problem

You can also report a bug or request a feature from inside the app. Open the command palette and choose Report a bug (⌘⇧F) or Request a feature. The in-app form carries your description to us directly.

Whichever route you use, please include the app version, whether you are on the desktop app or the web app, your macOS version, and the steps that led to the problem.

Do not send us patient data. Never attach a DICOM file, screenshot, or export that still contains Protected Health Information. If a specific study is needed to reproduce a problem, anonymize it in dcmage first, or describe the tag structure instead of sending the file.

Documentation

The handbook is built into the app — open it from Help — and is published at docs.dcmage.com. It covers the viewer, the metadata editor, de-identification, and the audit log.

Privacy and terms

dcmage processes imaging data on your device. See the Privacy Policy for how the website and app handle personal data, and the Terms for licensing conditions.

Scope

Not a medical device — for data management, not diagnosis. dcmage is not intended for primary diagnostic image interpretation and makes no diagnostic, prognostic, or therapeutic claims.

dcmage

The DICOM workbench for research, trial curation, and AI imaging teams.

Core DICOM processing stays on your device.

Product

Tag editor Anonymizer MPR viewer Audit trail Web app

Resources

Documentation Security

Company

About Support and contact

Legal

Privacy Policy Terms of Service De-identification Data Processing
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